Our FAQs
– 550 15th Street, Suite M18 San Francisco, CA 94103
– 3976 Witzel Dr Sherman Oaks, CA 91423 (by appointment only)
Our Sherman Oaks office is by appointment only
Most interior design projects will take anywhere from 3–6 months depending on the size.
If you are on a tight timeline, we will do everything in our power to complete your home as quickly as possible, but please let us know at the beginning of the process. Because custom furniture is often built-to-order, items can take anywhere from 6 to 12 weeks to arrive (sometimes more, sometimes less). Our vendors appreciate knowing in advance that this will be a rush job and can sometimes accommodate our schedule, but please note that rush charges will apply. By scheduling frequent meetings with your designer and making decisions quickly, you can also speed the process along.Most interior design projects will take anywhere from 3–6 months depending on the size.
If you are on a tight timeline, we will do everything in our power to complete your home as quickly as possible, but please let us know at the beginning of the process. Because custom furniture is often built-to-order, items can take anywhere from 6 to 12 weeks to arrive (sometimes more, sometimes less). Our vendors appreciate knowing in advance that this will be a rush job and can sometimes accommodate our schedule, but please note that rush charges will apply. By scheduling frequent meetings with your designer and making decisions quickly, you can also speed the process along.
Each project is unique. The first step is to setup the initial consultation, so we can discuss exactly what you are looking for and see if we can help. We will gather all necessary information to be able to define your style.
Over a series of meetings, we will take what we’ve learned about you and your style and turn it into a thoughtful design for your home. We will present you with furniture plans and color palettes to ponder, fabrics and materials to touch and see in your space, and images of furniture and lighting we’ve thoughtfully selected specifically for your home. If desired, we will create photo-realistic renderings with our selections so that you can truly visualize your space before making any final decisions. We generally present one or two rooms at each meeting, if the construction schedule allows, and we will always discuss pricing of items along the way. We take your budget seriously and work hard to balance special, splurge-worthy pieces with every day, cost-conscious items.
Depending on the scope of your project and the timeliness of your decision-making, this phase can take a couple of weeks (for one or two rooms) to a few months or more (for a full-scale design or remodel). Your feedback is vital during this phase so that we can be sure we are expertly translating your style into the perfectly designed home of your dreams.
Sit back, relax and let us handle this phase of your project! We will manage all of the orders for your furniture, rugs, lighting, and window treatments, and make sure everything arrives on schedule, in the correct finish and size, and undamaged. We keep track of everything going into your new space with a project binder organized by room, which includes: floor plans and drawings; images and renderings; paint, lighting, finish and plumbing schedules (i.e. spreadsheets listing the specifications of permanent elements in your home); copies of all proposals and fabric samples; and anything else pertinent to your project. We can prepare a binder for your own reference if you desire.
If your interior design project has a remodeling or new build component, we stay in constant contact with the contractors and frequently visit the job site to ensure work is progressing on schedule and that our designs are being built as intended. We share all of our paint, lighting, finish and plumbing schedules with the contractors, so they know exactly what is going where. To make sure that our design intent is clearly communicated, we provide the contractors with detailed construction drawings such as cabinetry layouts, lighting plans, bathroom layouts, and fireplace design. If desired, we can assist you in reviewing contractor bids to ensure accuracy and fair pricing. Throughout this phase of the project, we will check-in with you often to address any questions or concerns.
This is our favorite part of any project. We aim to provide a special “reveal” of a newly designed home to our clients.
Ideally, you will spend the day with your feet up at an off-site location while we manage the delivery and installation of all of your items into your home. We will style your shelves, hang art, bring flowers and accessories, and have your home photo-ready when you walk in your front door.
Before we conclude our time together, we do a final walk-through and prepare a list of any remaining items needing attention, and we will discuss the care and maintenance of your new finishes and furnishings. While we expect you will be thrilled with your new space, if anything is not what you had expected, we will fix it to the best of our ability.
Custom furniture is built-to-order, which means it can often be sized to our specific needs, and we can choose our own finishes and fabrics.
When we build a color scheme for your home, we usually start with the fabric, with emphasis on the upholstery pieces. Your designer will bring you lots of great fabric swatches to choose from, as well as photos of the upholstery pieces we are suggesting. Once furniture and fabrics are selected and ordered, the fabric is shipped directly to the furniture manufacturer and applied to the selected item. With retail or in-stock furniture, the fabric has already been chosen by the store and applied to the frame, and size and finish options are limited. As a result, retail doesn’t offer the same unique look or personal feel we might be trying to achieve.
We prefer to have all of our items shipped to our commercial receiving warehouses in San Francisco and Los Angeles. They are trusted professionals who unpack and inspect every item, note damage or turn away broken items, and safely store until installation day. If you accept the shipment yourself and something was damaged in transit, is it very difficult to get the vendor to refund us. For larger items, you must also be available during certain hours to accept, unpack, and inspect the item, and often the shipping company will not place the item in your home where it needs to go. For these reasons, many vendors require that their pieces are shipped to a receiving warehouse rather than to a private residence. Note that when your items are sent to our receiver, you may incur storage costs after 30 days. These are typically $100 per month.
We also strive to have all of your items delivered and installed together to give you that “Wow!” reveal moment. Seeing your space as a finished and cohesive design is preferable to seeing individual items arrive over time.